The Kent Free Library welcomes those interested in employment to fill out an application and return it to the library. Completed applications are kept on file for 90 days. If, in that time, a position opens for which an applicant is qualified, the library may be in contact.
Position: Borrower Services Assistant (2 part-time positions)
Closing Date: November 7, 2014
Summary: The library is seeking an outgoing, friendly, cooperative, reliable and confident Borrower Services Assistant to join our team at the check-out desk. The part-time (variable 16-24 hours/week) Borrower Services Assistant performs a variety of customer service and circulation tasks. Borrower Services Assistants assist library users with their accounts, handle all transactions related to the borrowing of library materials and perform day-to-day circulation tasks. Assistants must be available to work a combination of days, evenings and a regular weekend rotation. This position reports to the Borrower Services Manager.
Position Description: Duties include welcoming library users to the building, front-line customer service at the check-out desk, checking in and out library materials, sorting and shelving materials, accepting and recording fines, preparing materials for the hold shelf, processing ILL delivery, creating library cards for new users, and maintaining general knowledge of all library services and programs to respond to information requests from the public. The successful candidate will be able to deliver excellent and courteous customer service in an efficient manner to all library users while following and enforcing library policies and procedures. Assistants are expected to act in a professional manner in all interactions with customers, the public and coworkers. In addition, the successful candidate should positively represent the library to the community and demonstrate a positive outlook when performing job duties.
Qualifications: High School diploma and ability to: provide excellent customer service both in person and on the telephone; communicate effectively; handle personal information with discretion; work quickly and efficiently; pay attention to details; operate the circulation software and other basic computer programs; operate a cash register and handle monies responsibly; read labels and sort and shelve materials, adhere to established procedures and perform necessary functions with accuracy. In addition, must be able to lift up to 20 pounds, bend, stoop, reach, stretch, push and stand for extended periods of time.
Salary: minimum wage, $7.95 per hour
To Apply: Please submit a job application, available at www.kentfreelibrary.org or at the library’s Information Desk, along with a letter of interest to Library Director, Stacey Richardson noting the title of the position for which you are applying.